Frequently Asked Questions

Processing and Shipping

Please note that all items are custom-ordered. Processing times for most items are 2-7 business days. Business days are defined as Monday-Friday. Once an order has completed processing and is ready for shipment, you will receive an email notification. To ensure receipt, please be sure to provide a valid email address. When ordering multiple items, please note some items may be shipped separately.

How long does fulfillment/processing take?

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days (Monday to Friday): 

• 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 
• 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)

Please note: Fulfillment time doesn't include shipping time.

When will my order arrive (shipping time)?

Domestic shipping

Flat Rate (Standard) (3-4 business days after fulfillment)

Express (1-3 business days after fulfillment)

Overnight (1 business day after fulfillment)

International shipping

Flat Rate (Standard) (5-20 business days after fulfillment)

Standard DDP (3-5 business days after fulfillment) Canada only

Express (1-3 business days after fulfillment)

Please note: Expedited/express shipping may not be available in some areas.

Only the options available for a particular address will appear at checkout. For example, if Express shipping is not available for a specific destination, you will only see the Standard rate. 

Many carriers require phone numbers for Express delivery. If Express shipping is available to you, please be sure to provide a valid phone number at checkout to prevent the order from being placed on hold. 

How can I track my order?

Once your order has been fulfilled and is ready for shipment, you will receive an email notification. To ensure receipt, please be sure to provide a valid email address.

Do you ship internationally?

We ship internationally to most countries except Cuba, Iran, Crimea, Syria, and North Korea due to legal restrictions or shipping limitations. Please note, this list may change periodically. 

Note: Due to service impacts related to the COVID-19 pandemic, some countries are not accepting USPS shipments. This may affect our ability to ship to certain countries.

Sizing

Most of our apparel is printed on unisex (men’s) sizes, unless otherwise stated. The fit on our unisex shirts may vary by gender and desired look. For a truer women’s fit we recommend that women order one size down than their normal size. i.e., Women who wear a women’s size large, should order the unisex medium. Please see the reference guide below.  

Unisex XS: Men’s XS = Women's S
Unisex S: Men’s S = Women's M
Unisex M: Men’s M = Women's L
Unisex L: Men’s L = Women’s XL
Unisex XL: Men's XL = Women's 2XL

Returns and Exchanges

We do not accept returns or exchanges unless there was an error with your item. All items are custom made to order and exchangeable errors include the following:

• different size received than the one selected (to ensure size accuracy, please review the sizing chart)

• design errors (significant ink bleeding, misplaced design, etc.)

• printing on a color/style that was not selected

• overall incorrect order (received items you did not order)

Items found to be defective will be replaced with the same style/color and size.

Order modifications/cancellations can only be made if the item is on hold for fulfillment. However, if an order has already gone to print, we cannot honor a request for modification/cancellation. Please confirm all details before submitting an order.

Still have questions? Please email us at thelinktshirtcompany@gmail.com